RETURNS POLICY
RETURNS
Returning your order to MACHINE-A is easy. Simply email us at customerservice.online@machine-a.com with the details of your order and reason for return. Upon doing so, you will be responded to within 2 working days with instructions on how to send the goods back.
The item(s) will need to be returned to the MACHINE-A store as soon as possible. You can either return it in person or by post.
If you would like to return the item(s) in person. Please ensure to notify MACHINE-A via email at customerservice.online@machine-a.com prior to return and we will advise you on how to proceed.
Please note that you must also bring the original delivery note with you as proof of purchase.
Please note that you must also bring the original delivery note with you as proof of purchase.
REFUNDS
For all online purchases, we will refund or exchange any item you are not completely happy with if you return it to us in a saleable condition within 14 days of the item being delivered to your nominated address.
Please return items unused, in their original packaging, with garment tags and any other security devices still attached. If we feel that for any reason the garment has been worn, the security tags have been removed, or the packaging is damaged in any way, then the item(s) will be returned to the sender and no refund will be given.
If your refund is approved, then the refund will be processed and will be applied to the original payment method within 7 working days.
If your refund is approved, then the refund will be processed and will be applied to the original payment method within 7 working days.
IN-STORE PURCHASES
Any items that are purchased in-store, through either a payment link or QR code, are subject to the physical store's returns policy:
We will give refunds in accordance with our legal rights: if goods are found to be defective as to quality, description or performance. In other cases we will consider an exchange or credit note. Goods must be brought back in saleable condition within 14 days for an exchange or credit.
Customers should note that you are not entitled to a refund if you have damaged the item or have changed your mind.
Store credit cannot be used during sale periods. Sale items are final sale.
Please retain your receipt for all purchases. Please note all store credit will expire 6 months after date of issue.
